Frequently asked questions

IPTV (Internet Protocol Television) delivers TV channels over your internet connection instead of a cable or satellite line. You watch through an app on your TV, streaming stick, phone or computer — there’s no dish, no coax and no rented box. If your home has decent internet, you already have everything you need.

Three things: an internet connection (around 10 Mbps per HD stream is comfortable), a compatible device, and an IPTV player app. Our setup guide walks you through each device, and support is happy to help if you get stuck.

Usually within minutes of your payment being confirmed. Your login and setup instructions arrive by email. If nothing has shown up within an hour, check your spam or promotions folder first, then send us a message and we’ll sort it out.

Amazon Fire TV and Fire Stick, Android TV and Google TV boxes, Samsung and LG smart TVs, Apple TV, iPhone and iPad, Android phones and tablets, Windows and Mac computers, and MAG or Formuler set-top boxes. If you’re unsure about your model, ask us before you buy.

You choose between 1 and 5 simultaneous connections when you order. You can install the app on as many devices as you like — the connection count is simply how many of them can play at the same time. See multi-screen plans for prices.

Plan for roughly 10 Mbps per HD stream and 25 Mbps for 4K, plus some headroom for everything else in the house. A wired connection or 5 GHz Wi-Fi makes a big difference. Run our free IPTV speed test to see how many screens your connection can handle, or read our guide to internet speed for IPTV.

Yes. Most channels include a full electronic programme guide (EPG) showing what’s on now and next, and catch-up is available on supported channels so you can go back to something you missed. How the guide looks depends on the player app you use.

Yes. The lineup covers Canadian channels in English and French, plus U.S. and international channels in many languages. Every plan includes the full lineup — there are no add-on packs to buy.

Choose your plan and send the short order form. You’ll get an order number and our Interac e-Transfer details, each with a copy button. Open your Canadian bank app, send the exact amount in CAD, and put your order number in the message (memo) field. As soon as the transfer arrives, your login is sent to your email — usually within minutes.

Yes. Every price on this site is in Canadian dollars (CAD), and the amount you see on the order form is exactly what you send. No currency conversion, no hidden fees.

No. Each plan is a single payment for the period you choose. We’ll remind you before it ends, and you decide whether to renew.

Every plan comes with a 7-day money-back guarantee. If the service isn’t right for you within 7 days of activation, contact us and we’ll first try to fix the problem — and if we can’t, we’ll refund you. The details are in our refund policy.

Yes. Message support with the plan you have and what you’d like to change. We’ll quote the difference for the time left on your subscription, so you never pay twice for the same days.

Use the contact page any time — day or night. Tell us your device and what you’re seeing, and a real person will get back to you.

Start with the basics: restart your router and device, use a cable or 5 GHz Wi-Fi, and clear the player app’s cache. If only one channel struggles, let us know which one. Our buffering guide covers nine fixes in order.