Refund policy

Last updated: October 7, 2026

The short version

If you’re not happy with your service within 7 days of activation, contact us. We’ll try to fix the problem first, and if we can’t — or you simply decide it isn’t for you — we’ll refund your payment.

Who is eligible

• New subscriptions purchased directly from IPTV Online Channel.
• Requests made within 7 days of the date your login was activated.
• One refund per customer and household.

What isn’t covered

• Requests made more than 7 days after activation.
• Renewals and extensions of an existing subscription, once activated.
• Reseller credits, once purchased.
• Accounts suspended for breaking our terms, such as sharing a login beyond its connection limit.
• Problems caused by your internet provider, home network or a device that can’t run a compatible player — though we’re always glad to help troubleshoot.

How to request a refund

1. Contact us through our contact page with your order reference or the email you ordered with.
2. Tell us briefly what went wrong. This helps us improve, and often we can fix it on the spot.
3. If a refund is approved, it’s issued to the original payment method, normally within 5 business days. Your login is deactivated at the same time.

Questions

If anything here is unclear, reach out through our contact page before you order — we’re happy to explain.